100% SATISFACTION GUARANTEE OR YOUR MONEY BACK

We at Portabra want to ensure a great experience whenever you purchase from us.  If for any reason you are not 100% satisfied with our product, you may return the product to us within 30 days and we will gladly issue you a full refund (excluding shipping & handling charges) or offer you an exchange.

In the case of refunds, your payment will be credited back in the same manner as your original form of payment.

FREE UPS GROUND SHIPPING!*

We offer FREE UPS Ground shipping on orders of 2 (two) products or more within the continental US.  Shipping charges for other types of shipping methods or for single products will be reflected during checkout and they vary depending on delivery zip code. For international deliveries please email our customer service department.
*Free shipping does not apply on sale merchandise

What is your return policy?
Refunds will be credited in the same form as they were paid if an item is returned within 30 days of
purchase (see details on Conditions for Returns or Exchanges).

How can I check the status of my Portabra order?
To check the status of your order, please email us at customerservice@portabra.com and include your order number on the email.

How will I know once my Portabra has been shipped? 
Once your order is processed, your new Portabra will be scheduled for shipment and you will receive an email confirmation.  If you do not receive your shipment confirmation within 72 hours of placing your order please email our customer service department so that we can track the shipping status.  Please allow for extra time if your order was placed on a weekend or holidays. 

How is sales tax calculated?
The sales tax calculation is based on the location to where our product is being shipped.

How can I exchange items?

Should you want to make an exchange please email us at customerservice@portabra.com with your order number and request.  One of our customer service reps will contact you to coordinate next steps.

 
How long will my Portabra take to arrive?

Your new Portabra  will arrive within 7-10 business days.  Should you need express shipping you can select your preferred shipping method during checkout.  Keep in mind that express shipping is not offered to P.O. Boxes. 

Conditions for Returns or Exchanges

When returning anything to our office please be sure to include the order confirmation page and include the original packaging if possible.  When requesting a return or exchange please keep the following in mind: 

1)  The item must be returned in good condition, in original boxes (whenever possible), and please include your order form to allow for faster processing.

2)  Refund will be issued in the same form of payment as the one used to make the purchase. 

3)  If return is requested within 30 days of shipping date, a refund or exchange will be honored.

4)  We will only process refunds or exchanges for clients that include proof of purchase.

5)  Please allow up to 60 days for your credit to appear.

6)  The original shipping and handling charges are not refundable.

7)  Customer is responsible for shipping costs when requesting an exchange or refund unless the wrong item was shipped.

How to return / exchange my Portabra 

Please contact our customer service department and they will email you a return and exchange form via email that you must complete and include in your return.

Return Address

Once you have completed the return form and specified if you would like a refund or an exchange, please mail the product back to us along with the original order form and packaging to the address below:

Pink Diamond International, Inc.
Attn: Returns

12864 Biscayne Boulevard, Suite 313

North Miami Beach, Florida 33181

Security 

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy Policy 

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this Privacy Policy in order to explain our information collection practices and about the way information is collected and used.  If you have any questions about this policy, please contact our Customer Service Department; contact us by postal mail at Pink Diamond International, Inc., ATTN: Privacy Inquiries, 12864 Biscayne Boulevard, Suite 313, North Miami Beach, Florida 33181 or email us at customerservice@portabra.com

As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

This Privacy Policy was last updated on December 31, 2009.

The Information We Collect 

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.

We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with us—online, through our catalogs, or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.  Any account information you supply during registration or during a purchase either by telephone or the internet will be used only to process requested commerce transactions or to contact you regarding a specific transaction.

ONLINE STORE HELP
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